Artificial intelligence as organizational strategic decision support: a literature review
DOI:
https://doi.org/10.26490/v5d6cp40Keywords:
Artificial Intelligence, Decision Making, Resource Optimization, Ethics, AutomationAbstract
The main objective of the article was to explore the current theoretical framework of Artificial Intelligence in the service of organizational strategic decisions. The research was descriptive and was developed through the review of reliable databases such as Scielo and Scopus. In its methodology, an exhaustive review was used for the selection of twenty relevant articles for the literature analysis with search strategies, the eligibility criteria for the selection of relevant studies and the sample selection method based on the PRISMA model. In addition, a comparative and critical analysis of the different states of the art regarding AI and its application in organizational strategic decisions is presented. In conclusion, the support of artificial intelligence in organizational decision making generates a positive change in the business environment so it is recognized that organizations implement different AI tools according to their needs to improve their competitive advantages. Likewise, it was detected that the implementation of AI should be taken as a complement to human judgment or as a support tool because it is not really recognized positively when making critical decisions.
Downloads
References
Aldino, B. (2025). Leveraging Artificial Intelligence in Decision Support Systems for Strategic Human Resource Management : A Systematic Literature Review. 4(4), 1–13. https://doi.org/10.58811/opsearch.v4i4.185
Alhatimi, A. K. N. A., & Djaghrouri, L. (2025). Artificial Intelligence in Decision making : Literature Review. Journal of the Association of Arab Universities for Research in Higher Education, 45.
Arizaga, F., Arizaga, E., Álava, M., & Sarmiento, L. (2025). Aplicaciones de las IA en la toma de decisiones empresariales. Una revisión sistemática. RECIMUNDO, 9(1), 187–199. https://doi.org/10.26820/recimundo/9.(1).enero.2025.187-199
Barrientos, A., Caldevilla, D., & Sierra, J. (2025). Inteligencia Artificial ¿amiga o enemiga? In Inteligencia Artificial ¿amiga o enemiga? Peter Lang Verlag. https://doi.org/10.3726/b22553
Biloslavo, R., Edgar, D., Aydin, E., & Bulut, C. (2024). Artificial intelligence (AI) and strategic planning process within VUCA environments: a research agenda and guidelines. Management Decision. https://doi.org/10.1108/MD-10-2023-1944
Boy, A., Osorio, E., Rodríguez, L., & López, R. (2024). Inteligencia artificial en la toma de decisiones: implicaciones éticas y eficiencia. Revista Venezolana de Gerencia, 29(11), 342–355. https://doi.org/10.52080/rvgluz.29.e11.20
Bullock, J., Luccioni, A., Pham, K., Lam, C., & Luengo-Oroz, M. (2020). Mapping the Landscape of Artificial Intelligence Applications against COVID-19. Journal of Artificial Intelligence Research, 69, 807–845.
Calderón, V., Silva, E., & Toasa, R. (2024). Impacto de la inteligencia artificial en la toma de decisiones gerenciales. INNOVARIUM, 1(1), 4–22. https://orcid.org/0000-0001-9598-6041
Cedeño, R., Mejía, S., & Nava, J. (2025). La participación de la Inteligencia Artificial en la toma de decisiones gerenciales. InveCom, 5(4), 1–7. https://doi.org/10.5281/zenodo.14816449
Chebrolu, S. K. (2025). Ai-Powered Business Intelligence : A Systematic Literature Review On The Future Of Decision-Making In Enterprises. American Journal of Scholarly Research and Innovation, 04(01), 33–62. https://doi.org/10.63125/gq69nv41
Chirinos, E., García, W., Morales, A., Darwin, P., & Trómpiz, I. (2023). La inteligencia artificial y automatización en la toma de decisiones gerenciales. Mount Scopus Journal, 3(5), 32–46. www.scopusrevista.es
Chongcs, J. &, & Vijayakumaran, K. (2023). The Role of Artificial Intelligence in Strategic Decision-Making Opportunities, Challenges, and Implications for Managers in the Digital Age. International Journal of Management and Commerce Innovations, 11(May), 73–79. https://doi.org/10.5281/zenodo.7919645
Contreras, F., & Olaya, J. (2024). Beneficios de la implementación de la inteligencia artificial en la administración de empresas: una revisión sistemática. Impulso, Revista de Administración, 4(8), 213–228. https://doi.org/10.59659/impulso.v.4i8.58
Contreras, F., & Olaya, J. (2025). Inteligencia artificial en las empresas: Oportunidades y desafíos. Impulso, Revista de Administración, 5(9), 343–357. https://doi.org/10.59659/impulso.v.5i9.88
Cruz, A., Segundo, M. O. G., Alexander, E. E. J., Airton, M. R. J., & Braulio, C. H. C. (2023). Business intelligence as a competitive advantage in organizations: A systematic review of the literature between 2012-2022. Proceedings of the LACCEI International Multi-Conference for Engineering, Education and Technology, 2023-July, 1–8. https://doi.org/10.18687/laccei2023.1.1.758
Csaszar, F. A., Ketkar, H., & Kim, H. (2024). Artificial Intelligence and Strategic Decision-Making: Evidence from Entrepreneurs and Investors. Institute for Operations Research and the Management Sciences (INFORMS), April 2025. https://doi.org/10.1287/stsc.2024.0190
Diestra, N., Cordova, A., Caruajulca, C., Esquivel, D., & Nina, S. (2021). La inteligencia artificial y la toma de decisiones gerenciales. Revista de Investigación Valor Agregado, 8(1), 52–69. https://doi.org/10.17162/riva.v8i1.1631
Erdelyi, O., & Erdelyi, G. (2021). The ai liability puzzle and a fund-based work-around. Journal of Artificial Intelligence Research, 70, 1309–1334. https://doi.org/10.1613/JAIR.1.12580
González, S., Carreras, A., & Mora, E. (2025). Toma de decisiones empresariales e Inteligencia Artificial. Revista de Innovación y Buenas Prácticas Docentes, 14, 67–81. https://orcid.org/0000-0003-
Guerrero, W., Camacho, S., Guerrero, L., Arévalo, J., De Freitas, P., Costa, V., Da Silva, F., & Guerrero, C. (2024). Impacto de la inteligencia artificial en la toma de decisiones financieras: oportunidades y desafíos para los líderes empresariales. DYNA, 91(233), 168–177. https://doi.org/10.15446/dyna.v91n233.114660
Hussain, A., & Rizwan, R. (2024). Strategic AI adoption in SMEs: A Prescriptive Framework. Cornell University.
Javed, R., Nasir, O., Borit, M., Vanhée, L., Zea, E., Gupta, S., Vinuesa, R., & Qadir, J. (2023). Get Out of the BAG! Silos in AI Ethics Education: Unsupervised Topic Modeling Analysis of Global AI Curricula. IJCAI International Joint Conference on Artificial Intelligence, 2023-Augus, 6905–6909. https://doi.org/10.24963/ijcai.2023/780
Lisbeth, J., Lucas, R., & Morejón, G. (2025). Impact of artificial intelligence on decision making in Telecommunications and Informatics companies. Literature review. Revista Social Fronteriza. https://doi.org/10.59814/resofro.2025.5(1)e601
Maldonado, K., Vera, R., Cables, E., & Alcivar, k. (2025). Inteligencia artificial aplicada en la optimización de procesos para toma de decisiones empresariales.
Necochea, J. I., & Larrea, L. (2023). Business Intelligence Applied in the Corporate Sector: A Systematic Review. TEM Journal, 12(4), 2225–2234. https://doi.org/10.18421/TEM124-33
Peñalver, J. (2025). La inteligencia artificial como catalizador en la mejora de los procesos gerenciales.
PRISMA, & Maria J. Grant. (2020). PRISMA flow diagram. https://www.prisma-statement.org/prisma-2020-flow-diagram
Ramirez, J., Martinez, J., & Santanilla, D. (2023). Inteligencia Artificial Ventajas Y Beneficios En Los Negocios.
Reyes, J., Silva, N., & Vargas, F. (2024). El impacto de la inteligencia artificial en las empresas: una revisión a la literatura. Universidad Autónoma del Perú.
Solano, J., & Soriano, J. (2024). El uso de la inteligencia artificial en la gestión empresarial para la toma de decisiones en la planeación de desplazamiento del material de lento movimiento. LATAM Revista Latinoamericana de Ciencias Sociales y Humanidades, 5(4). https://doi.org/10.56712/latam.v5i4.2499
Vincent, V. (2021). Integrating intuition and artificial intelligence in organizational decision-making. Business Horizons, 64(4), 425–438. https://doi.org/10.1016/j.bushor.2021.02.008
Zapata, J. (2020). Inteligencia artificial para la toma de decisiones. Revista Perspectiva Empresarial, 7(2–1), 3–5. https://doi.org/10.16967/23898186.663
