Emotional intelligence and job performance in administrative collaborators of public entities

Abstract

This article investigates the relationship between emotional intelligence (EI) and job performance in administrative employees of public entities. Using a quantitative and correlational approach, surveys were applied to a selected public entity whose sample consisted of 107 administrative employees in order to measure EI levels and their impact on job performance. The results show a significant and positive correlation between both variables, indicating that employees with greater EI skills, such as self-knowledge, self-control, self-motivation, empathy and social skills, tend to have better performance. The study concludes that EI is a determining factor to improve performance in the institutional work environment, suggesting that public institutions should promote EI training programs for their administrative employees, thus optimizing their productivity and efficiency in task management and conflict resolution in the workplace.